FAQS

Where can I view my plan benefits?

If you had coverage with Freelancers Insurance Company in 2014 or prior, you can request a copy of your Certificate of Coverage be mailed to you by calling our Customer Service line during normal business hours.

 

How do I file a claim?

By now, all claims for services rendered in 2014 or prior should have been submitted.  Note that you have 180 days to file a claim starting from the date that the service was rendered.  Please submit any unprocessed claims ASAP so that we can determine if they are eligible for reimbursement.  If there were extenuating circumstances that caused you not to be able to file your claim timely, please include a statement regarding those circumstances with your claim.  You can find the right claim form on our forms page.   

If your claim has already been processed and you do not agree with the plan's benefit determination, submit your grievance within 180 days of the date of your EOB (Explanation of Benefits) by mailing your grievance in writing to:

Freelancers Insurance Company
P.O. Box 84224
Seattle, WA 98124

 

Should I submit a claim or a grievance by email?

No, you should not send any claims through email.  This helps protect your privacy and keeps your medical information secure.  You may also call us to discuss your claim during normal business hours.  You may submit your grievance by email to membership@freelancersunion.org.  Please note, however, that this email address provides standard protection for privacy but does not provide added encryption for any personal health information that may be necessary.  We recommend that you send your grievance in writing, to the address above.  You can also fax your grievance securely to 718-228-5953.

 

How do I view my claims or print a copy of an explanation of benefits?

If you had coverage with Freelancers Insurance Coverage in 2014 or prior, you can request a copy of your claim EOBs be mailed to you by calling our Customer Service line during normal business hours.

 

What if my claim was denied for no pre-certification?

Please have your provider call 603.894.5762 and ask for a retro-certification for FIC. Your medical care will be reviewed retrospectively, and your claim will be reprocessed based on the outcome of the review.